PRE-SALE GENERAL QUESTIONS

Q: Can I collect or try on size at your retail shop/outlet?

A: We are an internet based factory direct mail company therefore do not operate via a retail outlet which allows us to keep our prices low. For sizing please follow our size guide here

Q: Can you advise on correct sizing as I'm still unsure?

A: Yes we provide both email and telephone customer support, so contact us or give us a call and request a callback by calling 0844 272 5990 (or from abroad +44 7728 765 722)

Q: What is the difference between standard cowhide and premium cowhide leather options?

A: Standard cowhide leather used is the thin under-layer skin of cowhide and is suitable for light motorcycle wear and ideal for use as a style and fashion accessory at a relatively low cost. Premium cowhide leather is top layer 1.3mm-1.5mm cowhide skin, is analine treated therefore has a softer texture, thicker grain and is also drum dyed to allow better robustness against everyday wear and tear. We recommend the premium cowhide leather option for robust quality everyday and track day usage for the best available protection in this price range.

Q: Why is there a surcharge for 3XL+ sizes?

A: The surcharge is a manufacturing supplier on cost due to additional leather material used on product and added average shipping weight of the extra material used for 3XL+ sizing

Q: Do your leather suits have a full connecting zip?

A: Yes, as long as jacket and trouser chosen are ordered together and ideally (recommended) the same size or no more than one size difference apart, then it will get both full connection length zip as well as an 8" universal connecting zip. For example you can match a (L) jacket to an (M, L or XL) trouser or visa versa to get a ¾ zip. However if you chose an (XL) Trouser with a (M) jacket, it will only get an 8" rear connecting zip. (note: some designs do not allow for mixed jacket and trouser sizes. This will be identifiable from the product description.

Q: Are the leathers safe for track day use?

A: The premium cowhide leather option is ideal for track day use. Premium leathers also come with CE approved padded armour instead of standard padded armour. Standard leather option is not suitable.

Q: Can the leathers be supplied with CE approved armour?

A: Yes if you chose the premium leather option then your leathers will come supplied with CE approved padding

PAYMENTS & DETAILS

Q: What payment methods do you accept?

A: We accept payment by Credit, debit card and PayPal online and over the phone by calling 07728 765 722.

Q: Do you offer P&P discounts for multiple purchases?

A: Postage & packing is charged by weight and volume so discounts are not possible however call us if you would like to discuss bulk order discount options available

Q: How do I know my order has been processed?

A: We will send you an 'order processed' notification within 48 hours of payment received which indicates your order is ready on our system waiting to be processed

DELIVERY

Q: When will my order get delivered?

A: If you have ordered gloves, this usually takes 1-2 days, for all other purchases, i.e. suits, jackets and trousers, delivery is on average 2-3 weeks (~10 working days) from date of payment.

Q: Why does it take 2-3 weeks for delivery of your e-shop items (apart from gloves)?

A: We are a UK direct internet mail order drop company and in order to keep prices low we often process and dispatch orders to be sent directly from our international factory base.

Q: Are you a UK drop-shipper?

A: No, we have our own manufacturing facilities however as this is abroad hence the reason for 2-3 week dispatch timeframe given on many of our product.

Q: How do I know when my order has been dispatched?

A: Once your order has been dispatched from our end we will send you a dispatch notification which includes an online tracking number. Our main courier is DHL however this may vary from time to time

Q: What if I have not received my delivery after 15 working days?

A: First check status of delivery using your tracking details. It may be the courier may have attempted delivery and has either had trouble finding your address or has not found anyone available to accept delivery as it must be signed for. They will contact you on the daytime contact number you provided upon order, failing that, contact us confirming your address and send us your best reachable daytime telephone number. We will pass this on to the courier service who will attempt contact with you directly to rearrange delivery. Please bear in mind this process may take a few days, and that we do not retain information on local courier collection depots.

Q: Can I collect from depot as I'm not available during the day at home?

A: Unfortunately we are unable to personally contact local courier depots due to logistics however if you do need to arrange collection, please make this request directly to courier when they telephone contact you after the first delivery attempts have been made or from the missed delivery calling card

AFTER SALES

Q: If my size does not fit, can I get an exchange or refund?

A: We have a 7 day exchange or returns policy. If the item is unused and in brand new condition with labels and packaging, then please request a RMA (returned materials authorization) for a return or exchange.

Please note that for all exchange or refund purchases the following P&P and re-stock charges will apply per item:

Gloves: £5

Jacket: £25

Trouser: £25

Suit: £35

There will also be a small re-stock fee for refunds (not applicable for exchanges). This will be stated on the RMA

Q: When will I receive my replacement / exchange?

A: The process and timeframe for receiving your replacement/exchange will be detailed in your RMA

Q: I have a problem with my product after usage, what do I do?

A: Please contact us to discuss your concerns as we are always available to help. Customer satisfaction is our top priority and your feedback is essential for us to continuously improve our service